• Do you cover My State Licensing exam?

The only states that conduct their own tests are Hawaii and New York. All other states utilize the MBLEx for a licensing exam. Check our state information pages located on the left hand side of our homepage for detailes concerning your state. When subscribing to our site to review for the Hawaii State exams we recommend the MBLEx review, and the NCETMB for New York.

• If I take and pass the MBLEx in my state, will I be licensed in another state?

No, each state has different requirements for licensure. You must apply in each state you wish to practice massage. Each regulated state accepts the MBLEx, sans Hawaii and New York. You may not have to take another licensing exam, just send proof of passing with the new states application to receive a license. Contact the State boards to ask if they will accept your current qualifications. You may need to take additional classroom hours to obtain a license.When applying to take the MBLEx, there will be a box to enter your state. You may enter more then one state at time of application for results to be sent to each state board. If you wish to have results sent to another state not listed on your MBLEx application, you will need to fill out the MBLExMobility Form.

• My state accepts both the NCETMB and the MBLEx. What is the difference?

The NCETM/TMB is no longer a licensing exam choice. FSMTB and NCBTMB have reached an Agreement. NCBTMB will no longer accept applications to utilize their Licensing exams effective November 1, 2014 for completion February 1, 2015. The MBLEx will be the sole licensing exam for the Massage Profession, this will facilitate portability and standardization for Massage Therapists.The MBLEx is administered by an affiliation of each states government Massage Therapy Board and approves a license to practice massage within that state.

Statement released on March 20, 2015 to clarify the agreement between the Federation and NCBTMB.

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• Which is a better exam to take, the MBLEx or the NCETM/NCETMB?

The MBLEx was designed to be a straightforward exam, with no confusing or deterring questions and answers. The MBLEx is geared more toward a newly graduating student of a 500 hour course. The NCETM/TMB is no longer an approved licensing exam.

• When will I get my exam scores?

Our online practice exams are graded instantly and can be viewed by clicking the grade exam button at the end of each exam or by clicking the eye graphic next to the graded exams on your results page.

The MBLEx is administered by Pearson VUE, after you have selected the completed button on your exam the scores are sent to the Proctors who will deliver the results to you before you exit the testing center.

The FSMTB who is in charge of the MBLEx, will send the passing results to the state you listed on the MBLEx application within 24 hours. After a passing score is sent to the state, each state board has their own time frame for approving and issuing a state license.

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• Is the MBLEx easier then past licensing exams?

Some will argue that the MBLEx is much easier because they don’t try to deter or deceive you. However if you are properly prepared you can effectively pass. It also depends upon your test taking skills, if you are confident and approach each question carefully reading each word and disqualifying the absolutely wrong answers, you can work your way to the right answer by process of elimination. Take a look at the MBLEx Details page for more information about the MBLEx experience.

• Why does your site have so many questions?

Some are under the impression that our site will give you the exact questions from the MBLEx. Nowhere on our site does it state this and that would infringe upon copyright laws. However because we have compiled a comprehensive review of basic massage curriculum, our database will allow you to completely review what you have covered in your schools to build your confidence on the content and format of the licensing exam. Our rationale that accompanies each graded question also solidifies your studies with helpful hints or explanations that support the content of the question.

• If I subscribe to your site, how many times can I take the test?

Our site’s only restriction is time. The amount of review tests you take is up to you. You may use our site any time day or night whenever you find the time to review. We recommend an hour a day for best results.

The actual MBLEx must have a new application and fee each time the test is taken. A 30-day period is required from failed attempt to obtain an ATT or Authorization to Test for another attempt at the MBLEx.

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• What payments are accepted?

You may register on our site using Paypal or a major credit card (Visa, MasterCard, Amex and Discover). Gift cards will not process unless you have registered address information with the card issuer. If the address feature is not available, the Gift Card will not be accepted by our processing center.

• Why was my transaction declined?

All cardholder and billing information must match the credit card billing statement address or the transaction will be declined, verify the correct address before submitting payment.

• My bankcard said I was charged, why don’t I have access?

Our system will activate your access the moment the payment transaction is complete. If the card transaction was declined, you will not have access. Bankcards or debit cards have additional security features attached to online transactions. If the exact information is not submitted on the first transaction the card issuer will not allow further transactions to process but will hold the funds as pending, making them available to us in the event that we try to run your card again and gain those funds. This will not happen, we do not have the ability to run your card without your authorization. The card issuer will hold the funds for 3-5 business days. Our card-processing center does not have the authority to hold funds or reprocess the transaction without you going through the online or helpdesk subscription process again. Calling your card company and confirming your online purchase will allow the transaction to proceed.

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• If I fail my exam, what information do you need to extend my access per the 100% Pass Guarantee?

All you need to do is let us know you were unable to pass and send us your subscription information and next test date in a ticket and we will honor our Guarantee.

• How do I contact the MBLEx Federation?

Massage-Exam.com is not affiliated with the FSMTB. If you have questions regarding your Licensing Exam or the MBLEx application process, you will need to contact them directly.

FSMTB
PO Box 198748
Nashville, TN 37219
866.962.3926
615.846.0153 Fax
Email: mblex@fsmtb.org

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• Are the questions on your site the exact questions I will see on my licensing exam?

No, doing so would infringe upon the respective exam’s copyrights. Our site has compiled basic massage curriculum review questions. These questions along with what you learned in school will give you a complete review of content in preparation for passing your exams.

• What is your Pass Guarantee?

100% Pass Guarantee – After you have subscribed to the site, if for any reason you don't pass your Exam we will extend your membership until you do pass! Just send us your name and password letting us know you were unable to pass your exam and need an extension.

• Is your website secure?

Yes, we are secured by GeoTrust.

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• How does your website compare to other exam resources?

We encourage our potential subscribers to research all the resources available before you start your preparations for your Massage Exams. Expect to spend a great deal of time reviewing core subjects and building upon your scholastic foundation with a study resource that you can utilize more then once. Compare prices, content, and access length as part of your options. Find out if the helpdesk can actually answer any Massage questions that may come up during your studying. Also be sure to take a look at the Guarantees given.

Massage-Exam.Com is available for use anytime. We have one month, three month, six month, and one year subscriptions available with 24 hour access. Also, if you don't pass your Exam we will extend your membership until you do pass! 100% Pass Guarantee.

• What is the cost of your services?

Our 1 Month Subscription= $39.95
3 Month Subscription= $49.95
6 Month Subscription= $59.95

1 Year Subscription= $79.95

• I can’t log in, is your site working?

In our 8 years of operation, we have provided continual access to our subscribers. The only time we may encounter issues is in the event of a natural disaster. Other then that we are always online and ready to help in any way we can. Please verify your username and password on your initial signup email you received from our site to cut and paste information into the login fields. Another thing to check is if your payment was received, our site will not send you a confirmation with authorization information until the transaction is approved. Access is only granted after a payment is received.

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• Why can't I get into my account today, I worked on it yesterday?

Our first question would be; Are you on a different computer? Some computers may have Firewall protection in place that protect your computer. If that is the case add our site as a safe address to access. If it’s the same computer; Sometimes cookies can block you and or your cache needs to be cleared. Most of the time you can right click and go to a web developer dropdown menu and clear the cookies and cache that way. Also some web browsers won’t allow you to access our site because of software differences. We recommend the free browser FireFox by Mozilla.

• I want to pay for someone else to utilize your site, how does that work?

It is best to sign up with their information; email, username, and password. Then use all your billing information to charge for payment. You can also change any profile information after logging onto the account on the membership page.

• I signed up for one month, now I want six months access, what do I do?

Please contact our helpdesk with your request to upgrade your subscription.

1-800-316-8275

M-F, 8-4 Pacific Time

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• How do I apply to take the MBLEx?

Most of the time your school or institution walks you through this process and sends in the application for you. If your school does not provide this service, go to the MBLEx website and obtain the application and handbook information. Follow the application checklists. You will receive an emaill, giving the testing date range and permission to test authorization information. You will not be able to test without this email being sent to you first. It can take up to 5 business days before a response is given.

• Can I take the MBLEx while I am in school?

Yes, if your application process is finished and you have the permission to test letter you can make your appointment and test before you have graduated. You will not get a license from your state to practice until you have filled out the application and submitted all other application requirement.

• Is your site affiliated with the MBLEx or NCETM/TMB?

No, Massage-Exam.com is not affiliated with the FSMTB (MBLEx) or the NCBTMB (NCETM/TMB).

• I am an administrator at a Massage School, how do I sign up my students?

Please review our Group Discount page and send us your contact information to the email provided. We will then contact you by phone to activate your student subscriptions and answer any questions you may have regarding our site.

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• How do I log in?

Please start at the homepage: www.massage-exam.com

Enter in your username and password on the upper right hand side of the page; this takes you to your membership page. Click your subscription link to enter the exam review area. Click the "Create An Exam" tab at the top of the page and follow the prompts with the amount of questions box, and the category you wish to test, then click the "Create Exam" Button or "Flash Card" to start your review. You may also scroll down and click "Creat Exam from Missed Questions", as well as a Simulation Exam option. Within the time frame of your subscription, you can create as many exams as you like in all formats.

• Why can’t I log in?

First check to see if you are using the correct username and login information. You can do so with the original confirmation email that was sent to you when you registered. Your E-Mail Address *

If you have checked the login information and you are still having an issue, check to see if your browser cookies and cache needs to be cleared. Most of the time, you can right click on a blank spot on your Internet page, and go to a web developer dropdown menu and clear the cookies and cache that way.

• I forgot my password, what do I do?

Please reference the original confirmation email that was sent to you when you registered. Your E-Mail Address *

If you are unable to find your confirmation email, utilize the “Forgot your password” link just under the login windows and click on “Change Password/Edit Profile” link, and fill in the blanks.

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• Why won’t your site grade my sample test?

Our site has several sample tests available for you to examine before registering to our site. The sample tests give you the opportunity to answer some questions from our database, however the “Grade Exam” button at the end of the test does not grade the exam. You have full access after registration. Some have registered onto the site and then go to this link rather then logging onto the site. Please use your username and password to obtain full access to all the questions with graded answers and rationale.

• Are the tests randomly selected?

Each category selection you choose to test in has a certain number of questions to pull the exams from. The questions created from this queue, if answered correctly, will go to the back of the category queue. Questions answered incorrectly will stay at the front of the queue so you will see them again in order to make sure you can answer them correctly. Once you answer those questions correctly, they will go to the back of the queue.

• How do I know when I am ready to take my Licensing Exam?

We believe that a category percentile score of 80% and above is a good indicator for exam readiness. The Random exam category pulls questions from each category just like the MBLEx. Utilize this section to test your abilities to answer questions in every category and try for 80% or better. Your confidence and knowledge base will be strengthened, to help you prepare for your licensing exam.

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• How can I change the exam I am studying for?

If at any time you change your mind and need to switch the review exams. You can log into the site and choose the “My Profile” tab at the top of the page. Then click the “Change Password/Edit Profile” link, and change your exam then save the profile. Yes, you will see the same questions from our database, the origins and insertions along with its actions do not change. The major difference in the exam review database pool is the Complimentary Alternative Medicine questions (CAM) when switching from the NCETMB to the MBLEx or NCETM. When you are studying with the MBLEx and NCETM, you will still have a CAM category to test from. This category provides your CAM modality definitions, history of massage, and CPR questions.

• What do I do if I have a question about the content of a question?

Open a support ticket and copy and paste the question and answer with rationale into the ticket along with your inquiry. A massage therapist will give you an explanation. You must click on your support request to read the reply after choosing the “My Support Tickets” link under Your Support Account information.

• How do I change my password?

Please log onto the site and click the “Change Password/Edit Profile” link to change your password and save the profile after the changes have been made.

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• I was taking a practice exam, and I got kicked out. Why?

Our program will only kick you out of the site if you have been idle for more than 45 minutes. If you are being kicked off earlier then that, your web browser may have a time out feature. To avoid this from happening you can change the setting parameters established by the browser, or click every so often on the page when working on a question that might take longer then 10 minutes to answer.

• Does the MBLEx have Complimentary Alternative Medicine (CAM) questions?

The MBLEx only has modality definition questions pertaining to CAMs, it does not contain assessment and application techniques about those CAMs. You will find the definitions along with CPR and History questions in the Complimentary Alternative Modalities category of the exam section choices.

• I am studying the content for the MBLEx why is there a Complimentary Alternative Medicine (CAM) category?

The MBLEx has modality definition questions pertaining to CAMs, but not assessment and application questions about those CAMs. You will find the definitions along with CPR and History questions in the Complimentary Alternative Modalities and Random categories of the exam section choices.

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• Why do I keep seeing the same question?

Each category selection where you choose to test has a certain number of questions to pull the exams from. The exams created from this queue, if answered correctly will go to the back of the category queue. The questions answered incorrectly will stay at the front of the queue so you will see them again before the questions you answered correctly. If you are testing in the same category multiple times and you answer a question incorrectly you will see it again, but never in the same review exam.

• I can log onto your site just fine at home, why can’t I log in at work?

Some computers may have Firewall protections in place that protect the computer or restrictions on what web content you may search for. If that is the case, and your work is fine with you studying at work, have the IT people add our site as a safe address to access. Sometimes cookies can block you or your cache needs to be cleared. Most of the time you can right click anywhere on your internet page and go to a web developer dropdown menu and clear the cookies and cache that way. Also some web browsers won’t allow you to access our site because of software differences. We recommend the free browser download FireFox by Mozilla.

• What are cookies?

These are also known as permanent or persistent cookies. They are stored cookies on the user’s hard drive, until it expires or is deleted. Their purpose is to save identifying information about the user. For example, your items you wish to purchase in the check out cart or usernames and passwords attached to certain sites. Here is a helpful link to instructions on clearing your cookies: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies

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• What is cache?

Cache memory stores instructions that are repeatedly required to run programs; they help improve overall speed of your system. If you have cleared your cookies, checked your firewall and still cant log in, try clearing your cache. Here are instructions to do so: http://www.wikihow.com/Clear-Your-Browser%27s-Cache

• What is a browser?

It is a program on your computer that allows you to visit websites. Check out this link for more information: http://www.whatbrowser.org/en/

• What is a Firewall?

A firewall is a security software program that helps your computer screen for viruses, worms or even hackers that try to reach your computer over the Internet. Most systems have a firewall built-in and turn on by default. Sometimes parental controls are set up and restrict certain content on your web browser. This may affect your access to our site; add our web address to the approved web pages so you may access our site. The word Massage is sometimes bulked in with unwanted content. Here is a link for the most used Firewall: http://www.microsoft.com/windowsxp/using/security/learnmore/atkin_firewall.mspx

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• I just signed up, why can’t I log in?

Please check your email inbox or junk mail for your initial signup email. This will confirm if your payment has gone through. It is best to copy and paste the confirmed username and password from this email to gain access onto our site. If you have not received this email, it means your transaction has not gone through, and a payment is still required. Confirm all billing information for your card before entering in any transaction over the Internet.

Your E-Mail Address *

• I have a question and would like to talk to someone, what is the best way to contact you?

Our Helpdesk, Live Chat, and 1-800-316-8275 are availableMon-Fri 8-4 Pacific Time. The Helpdesk is set up to give you the ability to ask a Massage Therapist a question about the content of our site. Or to get any questions answered about help with the site. If you have checked the FAQ and have not found the answer to your question, please open a ticket and we will contact you with the answer as soon as possible.

• What is the question content of the MBLEx?

16-18 Client Assessment and treatment plans (17%)
13-16 Benefits and affects of techniques (17%)
12-15 Pathology with contraindications and cautions (13%)
4-6 Massage History (5%)
14-17 Ethics, Boundaries, Laws and Regulations (23%)
12-15 Guidelines for Professional Practice (10%)
10-12 Kinesiology (14%)
11-13 Anatomy and Physiology (14%)
For a Total of 100 per exam

So on average the MBLEx:

Assessment: 17% or 17 questions
Application: 14% or 14 questions
Pathology: 13% or 13 questions
History (CAM): 5 % or 5 questions
Professional: 28% or 28 questions
A&P/Kinesio/Body: 23% or 23 questions

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• How do I log into the helpdesk?

There are two ways to get to the Helpdesk. The first is from the home page, just click on the Massage-Exam "Support/Help” Link in the right hand corner. The second way available is after you have logged in. Click the Support/Help tab at the top of the page to enter our helpdesk ticket area.

• How do I create a ticket?

When you enter the helpdesk ticket area, you will see four boxes; Register for Support, New Support Request, Support Articles, and Track Support Request. If you have not Registered for support, you will need to do so in order to send an inquiry into our helpdesk. After submitting the username and password to log in for Support/Help, you can log in any time to utilize the helpdesk ticket area. Click on the New Support Request to submit your inquiry. Then check back later for the response by logging in and clicking “Track Support Request”. A list of the tickets you have submitted will then be seen. To check the response you must open the link to the ticket and scroll down to read the reply. If we have answered your question the ticket will show as completed, however you will still have the ability to open it and read the response or ask another question on the same ticket.

• How long does it take to get a response?

Our Helpdesk is staffed Monday through Friday 8-4 Pacific Time. The response time within this timeframe is within the hour, most of the time within minutes. However if a ticket is sent after this time a response will be given within a 24-hour time frame.

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• Where do I go to read my ticket response?

After logging onto the helpdesk, you may check submitted tickets by choosing the “Track Support Request” Box. Then select the ticket link to view response.

• Do I have to log into the site to use the helpdesk?

Yes, you must also register on the helpdesk before your initial use in order to submit a question.

• Why do I get taken to the FAQ section when trying to send a ticket?

Our FAQ is set up to answer any questions you may have to expedite the answering of your questions. You will be taken to the FAQ if a keyword is used within your ticket. If your question is not answered by the FAQ, then finish the ticket and submit your request. If the request is not submitted we have not received your question. All tickets must be submitted in order to be answered by our helpdesk staff members.

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• How do I know if my ticket was sent correctly?

A “Thank you- Submission Received. Please see the tracking number below” will appear on your screen after you press the submit button. You will also receive a confirmation email in your inbox stating that your Helpdesk submission has been successful.

• What is the Support Article section of the helpdesk?

It is the FAQ page. You may look through all the questions and answers from previous subscribers to see if your question is answered within.

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• Does Massage-Exam.com have an affiliate program?

Yes, please reference the Massage-Exam.com Affiliate page for registration information. You can find it on the right side menu of our homepage.

• Who can become an affiliate?

Massage Therapists, Students, Instructors, Schools and Massage related websites.

• How do I sign up?

If you are an existing member, sign into your member’s area or “My Profile”, and click on the “Affiliate’s area” link, under the heading of Useful Links. If you are new to our site and want to become an affiliate please go to our Affiliate Signup page located on the right side menu of our homepage.

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• How do the payouts work?

Our Affiliate Program payouts are done with Paypal. Signup for a free Paypal account with your email address and you are all set. Payouts are done every three months on the 15th for verification purposes.

• Where can I advertise my link?

You can post Links or Banners on your website, in your emails, on bulletin boards or chat rooms. If a complaint is given about an affiliate for spamming, you will be given one warning. If the spam is reported again, the affiliate account will be suspended.

• How do I monitor my affiliate clicks?

Simply log on to the Affiliate’s area to track and monitor your clicks.

• How often do I get paid?

Payouts are done every three months on the 15th for verification purposes.

• Who do I contact if I have questions about the affiliate program?

Our Helpdesk can help with any questions you may have regarding the Affiliate Program. Simply send in a ticket.

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• I want to send in a testimonial, how do I do it?

Submit a ticket with your testimonial and we will post it on our page. If you would like to just tell us what you think about our site and not have it posted, let us know within the ticket. We love hearing of the success our subscribers have in using our resource for their exams. Please take the time to let us know how you did and any comments you have regarding our site.

Thank you all for your contribution to the Massage World.

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